So, What’s an RFA?

Metropolis created its own software for tracking and managing the actions which are generated during the management of a community. Our Request For Action System © allows us to address and report on community matters. When you call our office, you’ll be given an RFA Number. That number tracks the unique issue which you have brought up. All information related to that RFA – conversations, documents, emails, phone messages – are attached to that RFA. If the person you first talked to isn’t available the next day – well, any one of the Metropolis staff can review and address next steps with you. An RFA may last for a day – maybe you want to know your account balance – or may last for years – such as the RFA we use to manage the Association’s budget cycle. Either way, Metropolis can keep the Board in touch with the community!